act444 Privacy Policy

1 Introduction and Scope

act444 ("we", "our", or "platform") is a trusted name in Bangladesh's online entertainment and betting sector. We place the highest importance on the privacy of our users ("you", "your") and are always committed to protecting your personal information.

This Privacy Policy ("Policy") describes how act444 collects, uses, stores, and discloses your personal information through the operation of the https://act444.cam website ("Site"). This Policy applies to all services, casino games, sports betting, and other features on the Site.

When you register on our Site, log in, play games, or use any service, you are voluntarily agreeing to provide your information under this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our Site.

This Policy has been prepared in accordance with applicable laws and regulations of Bangladesh and follows internationally recognised data protection standards.

2 Information We Collect

We collect two types of information from you — (a) information you provide directly, and (b) information collected automatically while you use the Site.

2.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• National ID card or passport number (as part of the KYC process)
• Address and postal code
• Payment information: bKash, Nagad, Rocket, or Upay account number
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Traffic source (referral URL), time spent on the Site, and pages visited
• Gaming history, bet records, and transaction details
• Information obtained from cookies and similar tracking technologies

3 How We Collect Information

act444 collects your information through various methods. Each method is carried out on the basis of your consent.

3.1 Registration and Login Forms

When you create an account or log in to act444, we collect the information you provide directly. This information is used to verify your account, ensure security, and deliver services.

3.2 Financial Transactions

Relevant payment information is collected during deposits or withdrawals via bKash, Nagad, Rocket, or Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. Records of every transaction are stored securely.

3.3 Automated Technologies

Information about your browsing behaviour on the Site is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve the performance of the Site.

3.4 Live Chat Support

When you contact our 24/7 live chat support, the information from that conversation may be stored to improve support quality.

4 Purpose of Using Information

act444 uses the information it collects only for specific, lawful, and transparent purposes. We never misuse your information.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide casino games, slots, sports betting, and other features.
• Processing Financial Transactions: To complete deposits, withdrawals, and bonus payments.
• Identity Verification (KYC): To confirm age and identity and to prevent fraud.
• Customer Support: To resolve your questions and issues.
• Security: To prevent fraud, hacking, and other cyber threats.
• Site Improvement: To conduct analysis to further improve the user experience.
• Promotional Communications: To send bonuses, offers, and updates with your consent.
• Legal Compliance: To comply with applicable laws and regulations.

5 Data Storage and Security

act444 uses industry-standard security technologies to keep your personal information safe. Our security framework has the following features:

5.1 Technical Security

• All data transmissions are secured using 256-bit SSL (Secure Socket Layer) encryption.
• Account passwords are encrypted and stored using advanced hashing algorithms.
• An automated monitoring system is in place to detect suspicious activity.
• Regular security audits and vulnerability assessments are conducted.

5.2 Organisational Security

• Only authorised staff have access to your personal information.
• All staff work under strict confidentiality agreements.
• Staff receive regular training on data protection.

5.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted.

6 Sharing Information with Third Parties

act444 never sells or rents your personal information. However, necessary information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Necessary information is shared with licensed game developers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver the gaming experience.
• Technology Service Providers: With trusted technology partners who assist in operating and maintaining the Site.
• Legal Authorities: In response to a valid order or request from a Bangladesh court or law enforcement agency.
• Fraud Prevention: With relevant authorities in the investigation of money laundering, fraud, or other illegal activities.

When sharing information with third parties, we ensure that they also follow equivalent privacy standards and are committed to protecting your information.

7 Cookies and Tracking Technologies

The act444 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the Site.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the Site. They are used to maintain login sessions, manage security tokens, and remember your preferences. Without these cookies, the Site does not work properly.

7.2 Analytics Cookies

Analytics cookies are used to analyse Site traffic and usage patterns. This information is completely anonymous and is used to improve the user experience.

7.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the Site to not work properly.

8 Your Rights

You have certain important rights regarding your personal information. act444 fully recognises and respects these rights.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Object: You may object to promotional communications or certain types of processing.
• Right to Data Portability: In certain circumstances, you may request a copy of your information in a structured format.

To exercise any of the rights listed above, write to [email protected] or contact our 24/7 live chat support. We are committed to responding to your request within a reasonable time.

9 Protection of Minors

act444 strictly prohibits anyone under the age of 21 from using the site. We take the utmost care regarding the online safety of minors.

• An age verification process is carried out at the time of registration.
• In suspicious cases, a national identity card or birth certificate is verified.
• Information belonging to a minor is never knowingly collected or processed.

If you are aware that someone under the age of 21 is using our site, please notify us immediately at [email protected]. We will take prompt action.

10 Policy Changes

act444 reserves the right to update or revise this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a prominent notice on the site.
• By sending a notification to your registered email address.
• By reaching out directly via live chat for urgent changes.

Continued use of the site after any changes will be considered your acceptance of the updated policy. We therefore encourage you to re-read this page after any changes. The date of the most recent update to this policy is noted at the top of the page.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our data protection team is always ready to respond to your enquiries.

After receiving any request or complaint related to your information, we will get back to you as soon as possible. Complex matters are fully investigated before a resolution is provided.